Shipping Policy

Service Coverage
We provide nationwide delivery across the UK, with international shipping available through our logistics partners. Coverage and service availability may vary depending on location.

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Processing Times
Orders are processed within 1–2 business days after confirmation. For contract or bulk shipments, schedules are agreed in advance.

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Delivery Timeframes
Delivery times depend on the selected service:

• Standard delivery: 2–5 business days

• Express delivery: 1–2 business days

• Same-day delivery: Available in selected areas

Estimated delivery times are provided at booking and are not guaranteed unless explicitly agreed.

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Shipping Costs
Shipping fees are calculated based on parcel size, weight, destination, and service level. All pricing is provided upfront with no hidden charges.

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Tracking
All shipments include tracking. Customers will receive a tracking reference to monitor delivery status in real time.

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Failed Deliveries
If delivery is unsuccessful due to incorrect details or recipient unavailability, re-delivery may incur additional charges.

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Damaged or Lost Goods
We take reasonable care in handling all shipments. Claims for loss or damage must be reported within 48 hours of delivery. Compensation is subject to our liability terms and any applicable insurance cover.

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