Privacy Policy

At Packrunner Logistics Ltd, protecting your personal information is fundamental to how we operate. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you engage with our services.

Information Collection
We may collect personal and business information including your name, contact details, delivery information, and payment details. This data is obtained through service requests, website forms, and direct interactions to ensure efficient and accurate service delivery.

Data We Collect
In order to provide our UK-based logistics and trucking services, Packrunner Logistics Ltd collects the following categories of personal data:
• Contact Details: including your name, business email address, phone number, and physical address.
• Delivery Details: including sender and recipient information, pickup and delivery locations, and cargo specifications.
• Account Details: including login credentials, payment preferences, and history of services requested.
• Usage and Technical Data: including details about website interactions, IP addresses, and interaction patterns.

Use of Information
Your information is used solely to:
• Process and manage deliveries
• Communicate with you regarding services
• Provide customer support
• Improve operational efficiency
• Meet legal and regulatory requirements

Data Security
We implement appropriate security measures, including secure systems and controlled access, to protect your information from unauthorised access, loss, or misuse. Our systems are regularly reviewed to maintain a high standard of data protection.

Data Sharing
Where necessary, your information may be shared with trusted partners such as drivers or service providers strictly for the purpose of completing your delivery or supporting our operations. All third parties are expected to handle your data responsibly.

Your Rights
You have the right to request access to your personal data, correct inaccuracies, or request deletion where applicable. We aim to respond to all requests promptly in line with UK data protection laws.

Packrunner Logistics Ltd is committed to handling your information with integrity, ensuring your privacy is respected at every stage of our service.